QUESTION:
We have a document production coming up in a
city not listed on CopyForce.com’s website. Can you still help us?
ANSWER:
Definitely! Our primary purpose as a company is to help you
facilitate all your out-of-town document production needs. If we do
not have a contact yet where you are going, we will research the
area and let you know what we find out. That way, you can focus on
all the other issues at hand.
QUESTION:
Does this include international locations?
ANSWER:
Yes! That is one reason CopyForce.com is growing so fast. No
matter where your case takes you, we will put our resources to work
for you.
QUESTION:
What does it cost to use CopyForce.com?
ANSWER:
Absolutely nothing! We generate our revenues from the companies in
our network, so the service is free to the legal community.
QUESTION:
How many companies do you have in each
city?
ANSWER: That
depends on how large the city is, and how many good alternatives
there are. Our goal at CopyForce.com is to work with the BEST
companies in each city, so we are very careful in our selections.
Most of the time, we have one preferred vendor we call first in each
city, and at least one backup.
QUESTION:
How did CopyForce.com choose its
affiliates?
ANSWER: We chose our affiliates in each
city after doing significant market research to find the leading
companies there based on customer satisfaction, quality, and
customer service.
We believe our
affiliates are the best companies to use in their local markets. After all, that is the heart of
what we do. Each time we give you a referral, our name is on the
line as well as theirs. That is why our interests are in line with
yours.
QUESTION:
Who will bill us?
ANSWER: In
almost every case, you will receive an invoice directly from the
company who actually performs the work. The only exception to that
would be if you request one bill from one company for a multiple
city project – you will then get one invoice from CopyForce.com.
QUESTION:
Why do I have to contact CopyForce.com to get the information? Why
don’t you put each company’s address and phone number on the
website?
ANSWER: To
serve you the best, CopyForce.com keeps a record of all projects
referred through the network. This enables us to perform the
necessary follow-up work to ensure we constantly refer you to the
best companies in every location.
QUESTION:
Do I need to call CopyForce.com if I go
back to that same city for another document production or trial, or
can I just call the company there direct?
ANSWER: As
long as you were happy with the service the first time, we encourage
you to call the company back directly for any follow-up work. We
would appreciate you letting us know you used our network again, so
an email or phone call is always appreciated, but not necessary.
Our goal is to make your job easier, not more complicated.
QUESTION:
Can we obtain national pricing through CopyForce.com?
ANSWER: Yes,
we can set up a national account for your firm or company with
competitive pricing no matter where your cases take you.
QUESTION:
How much does it
cost a vendor to be part of the network?
ANSWER:
CopyForce does not require monthly fees for an affiliate that meets
the selection criteria to join. Instead, we charge a percentage of
each project, similar to the sales commissions normally paid within
the industry.
